Chris Cox

Citi has appointed Chris Cox as head of investor services, effective immediately. He reports to Shahmir Khaliq, head of investor services.

The bank’s services business comprises five business lines – investor services, issuer services, payments, liquidity management services, and trade and working capital solutions.

As head of investor services, Cox will be responsible for Citi’s custody, fund services and execution services. These businesses offer the bank’s comprehensive pre-trade and post-trade platform for institutional investors.  

He will drive new business growth and expand investor services’ wallet share with clients.  He will also drive increased interconnectivity between investor services and the various business lines within Citi services, and modernize the business’ platform and technology.

Cox has over 30 years of industry experience, having been part of Citi’s markets business and the former securities services business, which was recently split into two distinct business lines – issuer services and investor services.

Khaliq comments: “Our investor services business is critical to our institutional investor clients. Chris’ wealth of experience will ensure that we are delivering a best-in-class proposition as we serve their needs more holistically.”

Prior to his latest appointment, Cox was head of trade and working capital solutions.  In this role, he drove significant growth in the business, including revenues and client share of wallet gains.

Previously, he was head of EMEA ( Europe, the Middle East and Africa ) for the former securities services business. He was also head of global data, digitalization and special projects for securities services and has in-depth knowledge of data and digital transformation.

Before it was split into two businesses, securities services delivered a strong performance for the bank. For the full year 2024, it reported revenues of US$5.12 billion, up 17% from the previous year. For Q4 2024, revenues rose 15% year-on-year to US$1.2 billion.

At the services level, 2024 was a record year, with revenues up 9% y-o-y at US$19.65 billion.