Chinese fintech Ant Group has upgraded to its comprehensive suite of artificial intelligence ( AI ) solutions for the healthcare sector, aiming to enhance the capabilities of hospitals and doctors, and collaboratively benefit users through advanced AI innovations.

As industries increasingly adopt AI technologies, the fintech says, hospitals are leveraging its latest innovations, including large models, to streamline operations and enhance patient care.

To better support its healthcare service partners and with its extensive industry knowledge and technical expertise, Ant has collaborated with IT industry leaders to integrate its advanced healthcare large model into various types of all-in-one large model machine for healthcare.

This solution allows hospitals to deploy AI models on-premises, ensuring efficient and secure use of AI to optimize daily operations and improve patient services. To date, the solution has already been adopted by seven leading hospitals and healthcare institutions across Beijing, Shanghai, Hangzhou and Ningbo.

The fintech’s solution – built on advanced foundation models, including DeepSeek R1/V3, Alibaba’s Qwen and Ant’s self-developed BaiLing – is equipped with medical reasoning and multi-modal interaction capabilities, and has consecutively won first place in several categories, including medical knowledge Q&A, in the MedBench evaluation of medical models.

The all-in-one machines also benefit from Ant’s privacy-preserving computation solution, which safeguards data privacy and ensures traceability, enabling secure and mutually trusted collaboration between hospitals and other stakeholders.

Beyond the backend technological support, the fintech is also helping hospitals develop user-facing applications. Angel, an AI agent developed in collaboration with public medical institutions in China’s Zhejiang Province, has served over 1,000 medical facilities, handling more than 30 million user interactions.

As well, the fintech has supported local basic medical insurance services across China in developing Yibaoer, an AI agent designed to assist users with medical insurance-related inquiries.

Assisting doctors

In January 2025, the fintech completed the acquisition of Haodf, a healthcare platform focused on online doctor consultations. Together, the fintech and the platform launched the AI Doctor Assistant to support the platform’s 290,000 doctors with tasks, such as patient education and medical record management.

The assistant has now been upgraded to support scientific research by integrating DeepSeek, helping doctors quickly locate relevant research articles and providing comprehensive summaries. It also offers AI-assisted diagnoses based on patient records and medical reports, citing relevant research articles to support doctors in their decision-making process.

Managing healthcare

In September 2024, Ant launched the AI Healthcare Manager within the Alipay app. Available through voice and text conversations, this solution connects users to over 30 services, including doctor mapping, medical report interpretation, in-hospital navigation and personalized medical advice. Since its launch, the solution has assisted 40 million users.

The latest upgrade, the fintech notes, brings more detailed and personalized health advice. New features include health status self-detection and medical report analysis, offering users, the fintech says, a comprehensive approach to managing their well-being.

Since 2014, the fintech, it adds, has been supporting the digital and intelligent transformation of China’s healthcare sector to fulfil the growing demands of its population, helping medical institutions, doctors and health insurers provide more efficient, accessible and personalized services for all users.

Ant Insurance, the fintech’s online insurance brokerage platform, has supported leading insurers in providing more accessible insurance services. In 2024, insurers in China processed 7.25 million health claims through Ant Insurance, marking a 55% year-over-year increase, driven by ongoing innovations in product offerings and user experience.

Five years ago, with the introduction of China’s Medical Insurance Code – the e-certificate for basic medical insurance – Chinese citizens, the fintech notes, no longer needed to carry a physical medical insurance card when visiting hospitals or drugstores. By the end of 2024, over 700 million people had activated their e-certificates via Alipay.